Channel management

[Robo]

I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv boxes which I sent back, and they claimed I cancelled the tv and applied a discount to my account. Now they told me I can't have the discount and the tv and I said I just want my tv and they are questioning me on if I was offered the promotion. I am extremely frustrated dealing with Telus customer support. They were supposed to have tech support fix this channel issue weeks ago but I'm still unable to manage my package. I'm on a two year contract and very frustrated so far.

[Rocky3]

I am signed up and the offer for the TV is still being made.

What are your channel issues, can you detail it?

[A-B]

Hello. I'm not entirely clear on what the issue is that you're experiencing. Are you trying to change your channel package or was your Optik service cancelled?

[Rocky3]

A-B That appears the common theme. That is why Kate just closed a thread, several topics in one thread, My own Options Button new thread was moved into this one. Read this thread and maybe you will undertand.

[Robo]

I'm not talking about on the guide. I'm talking about managing my channel package to add channels or change the theme packs. It just says. "Something went wrong. Please try again later." It's been a month and a half of this. I want to edit my channel package.

[A-B]

Hello, I've responded to your private message, thanks.

[Robo]

I want this fixed. I've called the tech department. Communicate with my team if you work for Telus and fix my **bleep** account. I'm sick of all the extra charges and the complete nightmare it's been. I'm going to make a huge social media post about you guys if this isn't solved TODAY

[Robo]

you guys keep giving me extra charges. trying to make me pay rental fees for extra stuff you've sent me by YOUR mistake. I'm sick of this. you're ruining us and we don't need this. you're supposed to accomodate your customers not stress us out

[Robo]

You mean group message? Do you know what private means?

[Robo]

I've lost my patience I'm making a big social media post about you guys. What a nightmare. People deserve to know so other people can avoid a complete and utter nightmare

[A-B]

Hello. I'll send you a private message now, thanks.

[ASC1]

Any chance you can help me with this too, please?  I've been trying to remove a channel for months and constantly get "Looks like something went wrong while loading Optik TV selections." I simply want to remove one channel but cannot do this on the app or online.  

[ASC1]

Welcome to Telus!!!  😕   I've been trying to remove a channel for months and also constantly get the "Something went wrong. Please try again later." I simply want to remove a channel and cannot do this on the app or online. 

[siemensc]

yeah, can't even look to see what channels I have online, doesn't work!!! And app won't even install on any of my devices

[DL141216]

I'm having the same problem and cannot find help online or over the phone. Very frustrating to say the least.

[Robo]

You won't get any help. I was told by a Telus agent who admitted he was quitting in two weeks that I should switch providers because they will not fix this technical issue. And if they correct it, it would only be temporary as Telus refuses to fix the cause.

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[Robo]

I had Telus send two extra TVs and tv boxes to my address as if I had three packages setup and they tried to charge me for each box. When my contracts up I'll never be back with them. They had way better customer service before. The loyalty department WILL try and clean up for them and fix the things but I'm sorry, repeated mix-ups are on the company and wear your patience. I don't have time to be fixing constant billing mistakes and should have access to management of my channels. I've gone unheard decide seeing people reply to my posts here saying they have the same issues. Fix yourselves Telus. Be better.

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[Rocky3]

In fairness to Telus support team, they are not the ones that are the programmers. They are just as tired of hearing our complaints as we are making them. The actual programmer(s) are the ones that are at fault. They are either incompetent's or are being restricted in their work.

Three days now the guide defaults to My Favorites. The time it took is very unreasonable. But no amount of complaints appears to speed up the final product. In fact it appears that there are complete failures in the programming which result in going back to the a previous version and starting over.

It almost seems like Microsoft is doing the updates.

[Robo]

Re: Channel management (TELUS Neighbourhood Subscription Update)
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