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Changing tv channel lineup?! CTV

Just_LH
Ambassador

CTV online today.

Screenshot 2023-01-23 134833.png

1 ACCEPTED SOLUTION

Just_LH
Ambassador

Yes, I was logged in with Telus  and watched ctv and ctv scifi and more.

It happened the day I wrote and while ctv sci-fi was working the ctv wasn't.

Just checked, it's working again!  

Why it had that "contact provider" for a few days I don't know.

You can close this.

PS: I just tried Telus TV+ and none of the Essentials show up.

Discussed here :  https://forum.telus.com/t5/Optik-TV/Telus-TV-New-Web-browser/m-p/133446/highlight/true#M10338

I tried to link just the post but I can't see how.

View solution in original post

3 REPLIES 3

KHR
TELUS Employee
TELUS Employee

Hi @Just_LH 

 

This image is from the CTV.ca website, which TELUS has no control over. If you're attempting to watch content there, you may need to log in with your TV provider's account or contact Bell. If you subscribe to Optik or Pik, you should be able to log in to the CTV site or CTV app with your My TELUS username and password. Alternatively, you can use the TELUS TV+ app or watch at telustvplus.com to access what's live and On Demand from CTV.

Just_LH
Ambassador

Yes, I was logged in with Telus  and watched ctv and ctv scifi and more.

It happened the day I wrote and while ctv sci-fi was working the ctv wasn't.

Just checked, it's working again!  

Why it had that "contact provider" for a few days I don't know.

You can close this.

PS: I just tried Telus TV+ and none of the Essentials show up.

Discussed here :  https://forum.telus.com/t5/Optik-TV/Telus-TV-New-Web-browser/m-p/133446/highlight/true#M10338

I tried to link just the post but I can't see how.

Hi @Just_LH, it sounds like your account isn't properly synced on the backend, I recommend reaching out to an agent via TELUS Twitter Support, or use the chatbox here (smiley box bottom right) and request an agent to take a look at your account settings.