Can't manage my package selection through the website or the Telus app

[1976]

Hello,

I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a note saying that "To manage your current package, please call 1-888-811-2323". See screenshot.

[Nighthawk · Accepted solution]

You already have an open discussion on this topic. It's better to keep the responses in the same original discussion.