horrible service

[BANFATHI]

I am continually be charged for services I haven't received. I am on the fourth month in a row where TELUS has screwed up my bill. I have received only one bill where they could actually charge me and i'm being charged late fees. If this continues I will be filling a formal complaint with CCTS. The way my account has been handled cant be legal 

[TELUS_Support]

Hi @BANFATHI we would like to help resolve this issue. Please send us a private message and we will be more than happy to help with your issues

[BANFATHI]

I have been charged late charges and I’ve received one for service I’ve actually received and for some reason you keep sending my bill to an email that I didn’t use on my account.

Sent from my iPhone

[TELUS_Support · Accepted solution]

We can try to take a look for you. Feel free to send us a private message and we can discuss further, thanks.

[BANFATHI]

TELUS has charged me late fees even though I have only received one bill that was properly charged.

Carla
Sent from my iPhone

[BANFATHI]

The post was never excepted as a solution. 

[BANFATHI]

Could you please finish the sentence 

Need to private message us but don't

so you can be more useful. also don’t put a reply link in the email you send that doesn’t work. 

[TELUS_Support]

Hi @BANFATHI - we provide instructions on how to message us at the end of every message. 

[BANFATHI]

But the instructions aren’t there. It is only half a sentence.

Sent from my iPhone

[TELUS_Support]

We've replied to your private message, thanks.