Hello. Sorry about the issue you've been experiencing with your billing; it's definitely not the experience we want our customers to have. Our best bet would be to have this escalated straight to our Escalation management callback team. Just so you don't have to wait on hold, and so you can get some resolution for this once and for all.
The first thing we'd need to do in order to begin that process is verify your account first. This is for two reasons: obvious account security/privacy (same as if you were to call in and since we'd be dealing with secure customer info), but also as that'd give us access to the billing, notes from all previous troubleshooting/interactions, etc. This is just so our Escalation team is ready and prepared for when they do call you back and can see all notes from any agents you've spoken with.
We have two options to begin this process. You can either let us know here that you'd like to proceed and we can send over a secure link to verify your account here, or you can reach out to us over at our social media pages, either our Twitter / X or Facebook and they can verify you there and do the callback request as well.
Let us know!
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