Can anybody give me any insight or help on this issue?
Email is email. As long as you can access the email account in webmail, you should be able to access it on your phone.
I assume you've followed the exact setup procedure for Android? (https://www.telus.com/en/bc/support/article/set-up-email-android-phone-tablet)
What error message are you seeing on your phone when you try to connect?
Which version of Android is your phone running?
Which email app are you using?
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