Please help me understand the charges as they are unclear and it leaves me confused.
On March 27th I paid $56 from my credit card over the phone to Telus when I switched over to prepaid. At the same time that day, my previous Telus account was cancelled by a Telus call centre representative who ported my number over to the prepaid plan.
Bill for my last account that is now canceled, stated that I owe $78 for the cycle from March 12th to April 11th, by April 6th (it's now paid).
That's 31 days on the bill but March 27th would only be around 16 days in that billing cycle.
My understanding/hope was due to me not utilizing the old plan anymore as or March 27th, that the March 12th to April 11th bill would be reduced to $39 and that would be it for the old account.
Unfortunately this is where the confusion happens, the Telus rep told me that $78 is for the previous month despite my bill saying March 12th to April 11th.
So they said I have to pay this $78 in full and then I will get yet another bill for that cancelled account in a month, which will be pro-rated to reflect the March 27th cancelation.
