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Order Shipped” Notification in Telus App for Phone Purchased In-Store

georgeleg04
Neighbour

IMG_0112.jpeg

I’m having an issue with the Telus app. On the Overview tab, it keeps showing that my order has been shipped, but I have never placed a delivery order with Telus. When I click on the notification, it’s for the phone I bought in person at a store.

There doesn’t seem to be any way to clear this notification, and it’s been stuck there for a while. Has anyone else experienced this? Is there a fix for this issue?

Thanks in advance!

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. Have you tried uninstalling and reinstalling the app?


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

unfortunately reinstalling the app does not fix the problem. 

Gotcha. Feel free to send us a private message if you'd like to discuss further and we can look into options.


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.