I recently took over managing my mother Telus accounts (Mobility, landlines, TV & Internet) . She is 93 years old and mostly blind so cannot do it herself. On reviewing her bank statements and Telus bills for 2024 I have found that she has over paid by +/- $3000 over the year. I have been on the Telus help line 5 or 6 times (on hold for hours) and none of the representatives have been able to grasp the problem. Most have such strong accents I can't understand them. It almost seems like Telus is trying to defraud a 93 year old lady. Now her "My Telus" access has been blocked for over a week. How do I get in contact with someone at Telus who has the knowledge, authority and English speaking skills to help resolve this?
Some of the worst customer service I have ever experienced - shame on you Telus.
