Excessive Telus Mobilty Bill

[derricka]

My new Telus mobility bill shows as $375.20 cents, due by Oct 11. This is a whopping 245 dollars higher than normal. My bill is usually around $130. I need to resolve this issue ASAP.

[TELUS_Support]

Hi there, have you had a chance to review your account to check what the additional charge is for? I guess that it might be related to a device charge. Can you confirm?

[derricka]

I did try to review my account for the additional charge beforehand, but got a “Sorry something went wrong on our end” message:

Derrick

[TELUS_Support]

Thanks for the response. Please send us a private message and we can help do a bill review