I have been with Telus for years - I guess I still am technically since I swapped to Koodo.
I swapped to Koodo a couple of months ago as they had a pretty good "Bring your own device" plan that was far better than my current phone. The thing is, I had to buy out my device with my Telus plan prior to moving.
So after a ton of cancellation fees and buying out my phone, I received an email from a rep I talked to on the phone who said my balance was at $0 with Telus -- I still have this exact receipt.
I got a funny message 2 months later (this past weekend now) that said I didn't pay it out, and I had $15 on it and it affected my credit rating...
This is insane, obviously the rep on the phone was totally usually as that is usually the par for the course. I paid it off and received the exact same receipt saying my account was at $0.
Is this going to happen again in two months? Where are you guys coming up with these numbers? The first rep I talked to I made sure I paid the ENTIRE thing out and she confirmed that. Was the $15 his lunch that he decided to rip me on? Lmao.