How does one go about speaking to anyone at Telus?
I have billing errors which I have been seeking to redress since October 2022.
The only apparent means of reaching any customer service rep is by phone via the MyTelus app ... but after several attempts, no one has ever responded at that number in less than an hour on hold ... before I threw in the towel.
Why does the customer always come last at Telus?
Solved! Go to Solution.
The link @WestCoasterBC provided directs you to the social media support team which is a separate team that can help via Facebook and Twitter social media channels. While I recognize the phone wait times aren't ideal right now, you generally do get a much faster response through social media support.