- last edited by
C_Fun
Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it:
My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she contacted telus for phone, internet, and cable services. She was told she could get all three for $100/month for a two year term, keep her number from the Shuswap and it would be installed on September 30. Equipment was delivered and she waited around all day, and no one showed up. She called the next day only to find out her appointment had been cancelled and no one had let her know.
All three services were activated on October 4. However she has now been assigned a new phone number (the Shuswap number did not transfer over). She was not given an account number or her new phone number - I had to call my cel phone from her landline to find the number. She is quite computer illiterate and while she is learning, she's not comfortable with email yet so no email address was registered with telus.
Not having received a bill, and having no idea how much she owes, she called Telus last week. She spent FIVE HOURS on the phone with them. They couldn't find her account, and eventually did by using the phone number I was calling from (new phone number). Everything should have been settled, but this week she received MORE equipment from Telus, even though all her services are active.
I tried to login using to telus using her new account number and for verification, it points to the old phone number from the Shuswap which is now disconnected (removed phone number). I set up this account so I don't have to spend more time on the phone figuring this out. I am concerned there are now TWO accounts set up for her, one under her old phone number, and one under the new one since she received more equipment from you (we will be returning it today to a Telus store).
Please advise.
Here is a screenshot of the email bounceback: 
