I tried to redeem rewards. There's no menu option for rewards, I have to search for it in the MyTelus section. It's not even in the sub menu for MyTelus.
I redeemed for a $50 starbucks gift card. the email arrived instantly and the link didn't work. It says:
"Your eGift cannot be viewed at this time
We’re sorry. Due to a change in the card status, this card information cannot be displayed. This can happen if the card was replaced, canceled or expired. If you are unaware of your card status change, please contact customer service."
The email says to contact Starbucks and after a half hour and 3 transfers they weren't able to help me. They needed my starbucks card number, but the email didn't have one.
I decided to call telus (no phone number in the email) and I said "my rewards" to the automation. it asked for home or mobility. I have both home and mobility and earn points from both of them. they are pooled together and I redeemed them. So not really one account or the other, but I guessed mobility and after an hour they called me back and told me they don’t have access to my rewards so it must be for home services. I don’t know how I was supposed to know. They transferred me and the home services rewards person couldn’t see my recent purchase. They said it’s a week long process to get them to see it. They’ve reached out to the my rewards support team and will get back to me today. It’s been over an hour of calling around trying to get the reward which should be a simple process. There should be links on the website and in the email to take me to my rewards section and have a contact process. The email should say if the link doesn’t work then to contact telus, not starbucks.
