Forum Discussion

mechmanrick's avatar
mechmanrick
Neighbour
3 years ago

Telus rewards poor user experience

I tried to redeem rewards. There's no menu option for rewards, I have to search for it in the MyTelus section. It's not even in the sub menu for MyTelus.   I redeemed for a $50 starbucks gift card....
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Very sorry about this experience. I checked with our Rewards team and they mentioned that they're definitely aware of the Starbucks issue and a fix for the card redemption issue should be in place within a day or so. Did our team get back to you as you mentioned?

  • mechmanrick's avatar
    mechmanrick
    Neighbour
    3 years ago
    Yes they did get back to me, thanks! my reason for posting was more all of the user issues i.e. incorrect info on who to contact, no contact for rewards in the email, general number asks if my rewards are mobility or home when they're clearly grouped, no easy way to navigate to rewards section of website, no contact for rewards from the rewards homepage
Related Content