Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
This seems very "convenient" for TELUS and not for customers. As usual, existing customers fall by the wayside in terms of communication. An email to customers with a subject line like "Important Information Regarding Your TELUS Rewards" would have been the type of communication expected in this situation. Instead, I found this out via a community Facebook group on January 27th!! I managed to snag a $100 bill credit, but apparently still have about 350 points that will expire in a few days and every time I try to redeem for one of the few gift cards available (max I can find is $50 denomination; all the $100 ones are sold out), it says "You are temporarily unable to redeem this item. You may please try again later." If I lose my points, I'll be switching providers for my phone, cable and internet ASAP!
That's the other issue with the rewards. Half the time the stupid rewards aren't available. And half the time their website doesn't work!
