Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
This seems very "convenient" for TELUS and not for customers. As usual, existing customers fall by the wayside in terms of communication. An email to customers with a subject line like "Important Information Regarding Your TELUS Rewards" would have been the type of communication expected in this situation. Instead, I found this out via a community Facebook group on January 27th!! I managed to snag a $100 bill credit, but apparently still have about 350 points that will expire in a few days and every time I try to redeem for one of the few gift cards available (max I can find is $50 denomination; all the $100 ones are sold out), it says "You are temporarily unable to redeem this item. You may please try again later." If I lose my points, I'll be switching providers for my phone, cable and internet ASAP!
Good to hear that you were able to at least get a bill credit. Keep trying! If you are unable to redeem the balance of your points before they expire, I would phone and demand that Telus gives you bill credits for them.
After two hours on the phone, I was finally able to redeem my points for gift cards before they expire. Very mixed messaging... first I was told one gift card per 24 hours, which meant I was not going to be able to redeem them all. When I asked where it said that, he said actually it's five gift cards per month, which still meant I wouldn't be able to redeem them all with only $50 cards left available, but he still couldn't tell me where it says that. When transferred to an "expert", same thing. He did tell me that my points probably wouldn't expire tomorrow since I've been having issues. When I asked for that in writing, he emailed me a copy of a notice saying expiry will now be February 28, 2025 FOR THOSE WHO RECEIVE PAPER BILLS due to the postal strike. I don't receive paper bills!! He said he reported my issue (unable to redeem online or in app) and someone would get back to me tomorrow. I said NO WAY! He had to redeem them for me and send email confirmations. Extremely frustrating but glad I managed to cash them in! Oh, and it's one type of gift card per 24 hours, i.e. one store.
And they encourage you to get bills online except of course when they need to back pedal on something.
