Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I think it is disgraceful what TELUS is doing.
First, they announce a major change to the rewards program, putting telus customers at risk of losing their points. Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.
This is shady business practice at best. With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!
TELUS_Support
Official Support Team
Official Support TeamAny points accumulated before 2024 are being expired. We'll send you a private message to discuss your issue with the system itself.
why though? no notice? i just lost 70 points i was saving and i found out 2 weeks after they were expired? no one even knew! how is this fair to your loyal customers?
The notice was printed in fine print at the bottom of the December 2024 paper bill. You wouldn't have seen the notice if you receive your bills electronically. I recently switched back to receiving a paper bill so that I don't miss any of the fine print in the future.
