I don't think anyone from Telus actually reads these messages though, do they? As far as I know, when faced with issues like these, Telus points us to this forum so we can complain to each other, as a kind of temporary stress-management technique. So good luck with that, anyway! 🤷:male_sign:
No one on the forums will have access to your account or billing. You would need to be in direct contact with somone in sales for that.
@mmtrembl Use your phone and ask for billing or press the # for billing and force them to transfer you. I will never use autormatic payments after very bad bank experience took 6 months to clear up. Chat and other telus things are very poorly set up and make customers unhappy. Demand you get to billing and get an email back to show they fixed it. Good luck.