Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I think it is disgraceful what TELUS is doing.
First, they announce a major change to the rewards program, putting telus customers at risk of losing their points. Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.
This is shady business practice at best. With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!
Yes, try to spend your points while you still have them! Points accumulated before December 31, 2023 will be expiring on January 30, 2025. You should at least be able to get a bill credit for them. No idea what Telus is going to be doing with all those expired points that will be lost... nobody seems to be able to get a straight answer out of them.
