2 weeks ago
2 weeks ago
Can definitely have your account looked into by our team. I'll send you a private message to discuss further.
a week ago
Alright, submitted the request to our escalation callback team with that contact number. Someone will be in touch asap!
a week ago
a week ago
I'm having most of the issues you're having (except for the pause/reply/fast forward being good & not having taped shows being deleted
a week ago
I had to post a second post because it won't let me edit/continue my 1st post, had to create a profile. I am having most of your issues currently, but not the the (pause/play/ff or random recordings being deleted). I've changed multiple PVR's, they won't send someone out until they exhaust that. They initially said the PVR was corrupted or I may have lent my online password out. I don't watch tv online, I am a senior & live alone in a senior's apartment building. this has happened since I first moved in in Feb. I just noticed that they changed my theme packs from 'their' tv on my PVR/account. Also on demand charges. Called Telus and they fixed both those issues. I feel that there must be a wiring issue in the building as Telus goes through the phone line. they won't send a tech out right now as they said I would have to pay for the visit. And once they do authorized sending someone out, that then my building has to have the phone line investigated, but not by Telus. Telus put a lock on my account that no-one can purchase or change anything on my account from their PVR/tv. Have tried to research on the topic online. You're the first person who I've come across having most of my issues and Telus saying they haven't encountered my issues.
a week ago
Also, I went into parental controls and put a lock on that channel that is being recorded (and with a pin that I can unlock it to watch shows I tape on that channel), so that is there is a 'someone' that taped it, can't watch it. To signal to them, that there is someone 'wrong' and hopefully they contact Telus also. I also don't want them taping multiple shows on a channel I use, that may bump off my scheduled recordings.
a week ago
Hi there @almostfedup2024 I want to help with your situation. Please check your inbox for a message from me
a week ago
I replied to your 2 emails through my iCloud email. but I can't sign into Telus forum as it won't let me reset my password, says I don't access to that, but I can reply to you, when I hit reply.
a week ago
You probably need to log in using your My TELUS SSO
a week ago