Last year I signed up for the telus home/internet package including a free $500 visa gift card that was to be delivered up tp 4 weeks from sign up date. Since then it has been 6 months of me calling and receiving statements from various customer service representatives that they would look into this matter. I have been more than patient every time and more than willing to wait on hold for many hours , many calls later and listening to how many teams are being dedicated to my account all over sending a promotional gift. I have heard 4 times that someone will be following my account and updating me with information from 4 different representatives yet I haven't received anything. I'm currently sitting on hold once again for 30 min now for what must be my 10th inquiry. If this issue is not resolved I will be seeking aid from outside sources as this has become more than just an issue about a promotional gift but the integrity of a shady company and its employees that more or less seem to be trained to feed false information. Update: call went through and the latest service rep has informed me that it was resent out in December. I HAVE NOT RECIEVED THIS CARD! This is absolutely unbelievable.
I got my card but it’s not 500 anymore it’s 400 now. So maybe COVID is delaying it. I’m sure they will send you another one if you call loyalty cause that’s who I called to get mine. Try them and see if they will send one to you.