Getting message saying "unauthorized to view this page"
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03-07-2023
09:03 PM
- last edited on
06-06-2023
04:29 PM
by
dru
For the last several days I've been getting this message "******@gmail.com is unauthorized to view this. Please report the issue if you feel you reached this page in error.
Sign in as a different user."
I emailed support and have been waiting for answers for days. It's odd that on March 3 I get an email saying "more tasks coming my way" then suddenly I'm blocked from the site. I never received notification that I was "fired.". I tried emailing AI contributor support at a few different addresses but never a response.
So if you're removed from the contributor program, you are not notified and support ignores your emails? Is that how this works? This has been going on for about a week.
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03-08-2023 02:32 PM
It's not clear from your message as to which page you are having issues with? I believe you need a Telus email address to access your home account information.
Just a long time customer hoping to help.
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03-08-2023 04:13 PM
Yes I use my gmail address, which is the address I'm supposed to use (and always been using) to access Raterhub.com ; that was the site where I've been doing my tasks.
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03-08-2023 04:24 PM
Can you clarify what this is for? Based on the info you've provided, I'm not sure how we can help.
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03-08-2023 04:28 PM
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03-08-2023 04:35 PM
I'm still a bit at a loss here, @kasage00. This community enables customers to crowdsource information about our products and/or services and I'm not too sure how raterhub fits in.
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03-08-2023 04:38 PM
oh, i see, I'm new here and I thought this was a forum for discussing Telus and issues, etc, sort of like a support forum. So I will contact contributor support.
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03-08-2023 04:54 PM
All good! Just trying to see how/if we can help 🙂
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03-08-2023 11:39 PM
Your issue with raterhub about your gmail.com email address is not related to TELUS. I recommend reaching out raterhub for help.
![](/skins/images/86FE7BA37398ED4185DA750FBA1474AC/responsive_peak/images/icon_anonymous_message.png)