Equipment not arrived at Telus

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I sent out my equipment as I cancelled my account at Telus. Equipment was mailed right after the recent Canada Post strike and after 6 weeks, I am told it hasn't arrived yet and have a fee to pay... Anyone in the same situation?

[Rocky3]

If you did not get a Telus return label or sent it registered, you may be hooped.

If you did one of those, great, send them a copy with your bill

[TELUS_Support]

Hi there, send us a private message with your tracking info so we can look into this for you. 

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Thibaut

Sent from my iPhone

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Hi,

I thought I replied 2 weeks ago by email. It seems you can’t be reached as I’m charged now for late mailing… how can I get in touch? It seems rather complicated on my end. I have the tracking number. 

[TELUS_Support]

Hi there, we will send you a private message.