Billing

[ABC]

Trying to set up pre-auth billing and it sends me on an infinite loop of logging in. So stupid.

[A-B]

Have you tried using a different browser such as Chrome? Are you still experiencing this issue today?

[ABC · Accepted solution]

Yes, waiting for first bill

[ABC]

yes 

[A-B]

If you're unable to get this working, you may need to reach out directly to our team to have them check your profile. You can reach them directly at 1-888-811-2323.

[UDON]

Why am I being charged $175 for a supposed missing appointment?   I attempted at the end of June to move my services from one address to the next, but was unable to accomplish this.   All I have here is Telus mobility for my suite as we cancelled our Optik TV and then I see this billing message pop up today.   WTF is this nonsense?

[TELUS_Support]

The $175 charge you’re seeing is related to a missed appointment fee, but we understand that you were trying to move your services and may not have been properly informed. Let's look into this further for you. Please provide your account details via a private message, and we'll investigate the issue and work to resolve it.

[UDON]

Thanks for the reply.  

I just finished chatting with a Telus rep online and my understanding is that this $175 charge is going to be removed.    Thanks.

[TELUS_Support]

Glad it got sorted out!