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Unauthorized Access, Telus Profile Locked
Hi All, I received an email from Telus to notify me that somebody tried unsuccessfully 5 times in a row to use my email address to log into My Telus (my account), resulting in temporary lockout. I wo...
- Did you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
The problem has little to do with your password as long as you have a strong password that hasn't been used on a hacked site. Changing it will have no impact on the problem. These attempts to log on are pure guesses using your email address and commonly used passwords.
I'm curious, are those of you seeing this problem using your telus email address for your login? I don't so maybe that's why I haven't seen it.
I'm wondering if Telus is actually having problems with their security system. I've been getting these messages for the last few days and today I went to change my password and it turned into a big runaround. After changing my password successfully I thought I should change my email address as well since obviously guessing your telus.net email address isn't that difficult. But try as I might I couldn't change my email address to my other various non-Telus email addresses - kept getting a message from Telus that "something had gone wrong" - like duh! I know that.
