Forum Discussion
Unable to browse for new device on both desktop website or app.
I am looking to potentially purchase a new device, or rather, price one out, but I have been unable to access this on the website and the app. The former keeps showing as "Page not found" and the lat...
Hey it’s not working for me either, and I’m not going to lie whenever you people say it’s not a Telus issue is starting to get on my nerves, looking at switching to a local competitor if this is the way your support team handles things, so maybe it’s a hardware issue, it should be your responsibility to test if your website and app works before any functionality, and if your development team can’t handle that then maybe you need to look at laying people off because clearly people aren’t doing the jobs they are supposed to be doing, because as much as I would like to go into a store I don’t have the time or the patience to deal with newcomers who screw me over constantly which I’m guessing is your policy, I’ve met one good employee who does their absolute best to help the customer even bringing up technical issues like this, if you can’t fix it but they could figure it out and you all can’t you definitely need to look into new staff so thanks for nothing!
TELUS_Support
Official Support Team
Official Support TeamHi HaydenWoynarski thank you for your constructive feedback.
While it is true that not all issues are on the user side, they are usually on the user side so we troubleshoot there and make our way up the chain. The reason is that usually the website works for a large number of people and only a select few have issues. If the website was down, no one would have access.
Our usual troubleshooting path is to disable any VPN, clear cache and cookies, try a private window, a different device and finally to try on a different day. We do get users who try the website from abroad and that has its own challenges.
We can do our best to help as well if you send us a private message and we will be happy to investigate any issues
