Forum Discussion
Cancelling a service in myaccount
No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you
I am still on hold with an agent in S. Africa who told me over 45 minutes ago that she would be transferring me to an agent in Canada.
She then told me it was taking longer than expected, which has been the theme all day.
Now she just pops in to see if I am still on the line and quickly mutes it.
So she is not even helping anyone else while doing this.
So if you're stuck waiting for support, that is why. They have zero interest in fixing any issues or being accountable.
After all it's winter and night there...
TELUS_Support
Official Support Team
Official Support TeamHi Spiderbyte - was your issue resolved? We can help with your issue via private message if you are still needing assistance
- Yes, resolved. I appreciate that the last bunch of emails I got were successful. I mailed the equipment back to Telus a week or so ago and received my refund cheque a couple of days ago.Thanks Telus staff.Christine
- TELUS_Support
Glad to hear!
