Mobility
Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.
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“Not all who wander are lost.”
J.R.R. Tolkien
Whether you’re wandering to your cottage at the lake, the cabin in the mountains, the beach in the tropics or all over Europe, you’ll want to know what to do with your TELUS Mobility service before you leave.
What is a vacation suspension?
It is the ability to suspend your mobility services temporarily while you are away.
Am I eligible for vacation suspension?
All customers on a monthly plan can ask for a vacation suspension.
What if I’m in a contract?
No problem! Ask for your service to be put on a vacation suspend and it will not extend your contract for the period your service is on hold.
How long can I put my service on vacation suspension?
You can put your plan on hold for a minimum of one month and a maximum of six months once per year.
Is there a charge?
Yes. Monthly charges are $30 + Monthly Easy Payment charge (if applicable).
Note: Customers with a device balance (activation or renewal prior July 3, 2019) are required to pay off their device balance.
What happens to my shared data?
If you have a Your Choice plan and are sharing data with a family member, the data add-on will be transferred to another line that is remaining active.
What happens if I come back early?
Should you decide to shorten your stay, simply contact us when you return and your service will be reactivated within minutes.
How to suspend service?
Give us a call at 1-866-558-2273 or *611 on your TELUS mobile phone. If you prefer to contact us online go to www.telus.com/chat from a computer browser and we’ll help you out there.
Can’t bear to turn it off?
Instead of putting your service on hold, take it with you! Check out our travel passes and Easy Roam to see if they're right for you www.telus.com/travel
