poor cell service in the Westlake Subdivision Red Deer

[Booker]

I have complained several times about the poor cell service in the West lake Subdivision through the mobility app with no reply or communication from TELUS. Every one that has TELUS as a provider in this neighborhood has complained to no avail. Is there no recourse for the dropped calls, slow data, or no communication for potential emergencies through 911. Does TELUS require this area to have the old land line for reliable service? Unacceptable service for what I am paying for. TELUS needs to step up to the plate and rectify the lack of dependable service or risk losing customers to competitor's who are able to provide a reliable service. Some communication from TELUS about this situation would be appreciated. The next steps are to complain to the CRTC as I feel that in the City of Red Deer there should be reliable service within the boundary's of Red Deer.

[WestCoasterBC]

You can report cell service issues here

Is your cell using 5G or LTE? If using 5G revert back to LTE and see if that helps.

[Booker]

I have reported the poor cell service via the link you sent 5 times in the last several months and never received a reply, call or email.

[Booker]

Tried LTE instead of 5G, even worse. 

[Syaoran]

Reports about service issues can take quite some time to investigate, diagnose, and find a solution for.  The demand for workers who are qualified to go up on to cell towers can also create long delays in addressing network issues.  

What device are you using?  If it is an iPhone X to 14.  The Intel modems on those devices definitely might be a factor in the weak reception.  Is it just indoors that you are having issues?  Is there construction in the area that could potentially be creating some interference?  

[Booker]

Happens within this subdivision, outside or inside, on all brands of cell phones. RSRP @-115dbm on all devices. Several years ago TELUS installed fiber fed 5G nodes to relieve complaints in the adjacent West Park subdivision.

Douglas Moroz

Change,

For the sake of movement,

Is not progress.

[Booker]

Service is poor throughout this subdivision, outside, or inside, on all brands of cell phones on all platforms. RSRP @ -115dbm on LTE so 5G would be even worse. Several years ago TELUS installed several fiber fed 5G nodes in the adjacent West Park subdivision to address continuing poor cell service complaints in that area.