I am wondering if it is Telus new policy to scam its customers when a repair is done?! My son and I almost got scammed out of $100 when the screen was repaired on his phone. I smelled something fishy so I kept questioning until the truth was revealed literally. When we went to pick up the phone the employee said the whole phone had to be replaced not just the screen. We had to pay $145 for the new phone. I questioned and protested and under duress paid for it. She took the 'new' phone out of the box and handed it to my son. He turned it over and said 'this isn't a new phone'. Looking more closely he said 'this IS my phone'. He recognized the scratches. They were caught red handed. I demanded a new phone seeing as I paid for one. She wouldn't. I demanded to see the manager. He came out and refunded us the money. No apology or sorry. No incentive to come back potentially a HUGE scam. Never going there again!! This was in Brandon Shoppers Mall. Brandon Manitoba
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