iPhone 7 not sending texts to Pixel 2.

Reply
JessiV05
Resident
I have an iPhone 7 on a telus network. All of a sudden on Friday afternoon, my phone stopped sending texts to a pixel 2 on Bell network. I can receive texts from him. I’ve turned my phone on and off, reset my network settings, deleted our conversation and his number. Nothing has worked. This is the only contact I’m having problems with.
timetowaste247
Helpful Neighbour

My best guess is that your Iphone is trying to send an imessage to a Android phone rather than sending a text/sms message. 

BillTelusCust
Ambassador

If the message is blue,(iMessage)  then possibly that Android number was previously registered as iMessage on iPhone, and it needs to be manually deactivated by the other user.

http://selfsolve.apple.com/deregister-imessage/

 

If the message is green (text message), it is a failed text message.  I suggest calling Telus and seeing if they need to update the software on your SIM card, this just happened to me.

Syaoran
Ambassador

I am going to say this is a Telus issue.  I went back and forth with Telus and Verizon over a couple of months because I could send texts to my friend on Verizon, which she received, but I was not receiving her replies.  Even sitting in the same room would not get the texts she sent.  We tried different text apps and yet I wouldn't receive them.  Verizon confirmed the texts being sent but once they leave their network, they obviously have no control over them.  Telus would say, nothing was wrong but it ironically was fixed after Telus support looking into it and the ticket being closed with no explanation.