can't activate disney plus subscription

[bluepanda]

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been receiving emails to activate the subscription and I see it on my overview page. I've tried with multiple devices and on both wifi and data and get the same error. I've called into customer service but they were not able to resolve the issue and recommended I fill out the support form (which I have done multiple times and have never gotten a response to...). Very frustrated with this

[debbievel]

Resolved

[TELUS_Support]

Great!

[MBN98]

I'm also unable to activate the 24 months of Disney + promo that was bundled in with the new rate plans I'd signed up for on Black Friday.

We've encountered numerous difficulties during the course of migrating from Koodo to TELUS under the offer we were given, and it's taken +++ hours to get the other issues resolved.

For this problem, I've tried accessing support via phone, chat and social media (via TELUS Support's X/Twitter account).

All end with the same promise to escalate to Technical Support within 1-4 business days.  Repeatedly NO ONE replies.

Extremely frustrating.  Truly horrid service and grounds to migrate to another provider.

[debbievel]

My problem was resolved through this channel.

My problem was I had 3 accounts and they were not linked.

After 6 months

Sent from my iPhone

[HaiH]

Thanks for letting me know. Will cancel my bundle. Not worth the time spent to resolve the issue.