Cell phone purchases and set-up can be made on the weekend at any Telus retail outlet and the online sales cart is still available. This forum is available to answer questions, and tech support operates through the weekend. What is the detailed customer service you want which cannot be fulfilled through the existing contacts to Telus available through the weekend?
Troubleshooting is available at *611 on your TELUS mobile phone or 1-866-558-2273
Mon. - Fri.: 8 am - 10 pm
Sat. / Sun.: 9 am - 8 pm
Loyalty is not customer service. They are only open during the week. Loyalty is also not the group you should be speaking with if you need a new phone / plan also.