What does unlocking your phone mean

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jenmor
Resident
 
xl CPU Alum
CPU Alum
Many phones are sold subsidized to a cellphone carrier. To recoup costs, phones are "locked" to only work with that one carrier.

To avoid roaming costs when travelling or take advantage of future competitor plans, many will have their phones "unlocked" so a competitor SIM can be used.

Telus allows phones to be unlocked after 90 days of activation for $35.

If you have an unlocked phone and want to use it on Telus, Telus may offer you a discount.

Just because a phone is unlocked, it does not guarantee it works with all carriers. Biggest example is Australia where their 4G equipment does not work with North America and they sued Apple for misleading advertising.
xl CPU Alum
CPU Alum
BTW.... just because you pay full price for a phone to be "contract free".... it does not necessarily mean it's "unlocked".
gwine
Friendly Neighbour

When I asked Customer Service how to get my phone unlocked, they told me that they do not unlock pre-paid phones.  I should go on the internet and find someone who will.

 

Nice!

hedder
Resident

I just got my phone unlocked - call technical support NOT customer service. Technical support will walk you thru the process and there is a $35 charge.