I was pleasantly surprised to find out I had warranty coverage and that they would replace my phone with the same item or a comparable item according to the representative I spoke to on the phone. It actually made my day after starting out with a ruined phone and being upset.
My Nexus 6P Huawei is not in production anymore so they have to send me a comparable phone. Okay. No problem I think.
A Galaxy S5 Neo? Are you freaking kidding me? The phone is comparable in performance alone, but the fact of the matter is the S5 Neo has half as much storage space as the Nexus 6P and the screen is puny in comparison, so it's actually quite inferior as those are two items of importance to me due to long road trips (requiring additional storage space) and the amount of reading I do (which is why I wanted a larger screen in the first place). I'm completely disgusted right now.
The warranty is the biggest sham going. Good work Telus salesperson, you completely fooled my wife and I and sold us something that doesn't do at all as advertised. What a crock of garbage.
Words don't even begin to describe the anger I have right now.