I received a text message this morning saying I had "used up all of your high speed data".
We have two devices each of 200Gb data.
This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 month I barely use 200Mb.
When I checked on the Telus app one minute it said I had 0Mb left of 200Gb. I checked again it then said I had 0Mb left of 600Gb. I checked again it then said 0Mb left of 200Gb.
We spoke to a Telus rep over live chat and said its a known glitch and will reset itself in a couple of days.
Obviously it was very troubling as i thought from a security perspective someone else using my data. If its a known issue why wouldn't they fix it as its just worrying and bothersome for some clients.
Just wanted to reach out to see if anyone else is experiencing this issue?
