You will need to be a Telus customer with an active account.
To be eligible to have your subsidized device unlocked, your current device must have been active on the TELUS network for a minimum of 90 days. There is a one-time fee for unlocking.
If you have purchased your phone outright or do not have an outstanding device balance, you can pay a one-time fee to immediately unlock your device.
Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.
For a device purchased outright or without an outstanding Device Balance, no restrictions (the device can be unlocked immediately by paying the applicable fee)
How to unlock your device:
To unlock your device, you need to Contact us