Unlocking

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Resident
I recently bought iPhone 5 that's locked on Telus carrier and I would like to unlock it is there any way to do it for low price by them I'm from Serbia and I would really like if anyone could help me,thank you...
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Community Power User
Community Power User

You will need to be a Telus customer with an active account.

http://www.telus.com/en/bc/support/article/unlock-mobile-device

To be eligible to have your subsidized device unlocked, your current device must have been active on the TELUS network for a minimum of 90 days. There is a one-time fee for unlocking.

If you have purchased your phone outright or do not have an outstanding device balance, you can pay a one-time fee to immediately unlock your device.

Eligibility:


Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

Device eligibility:

 

  • Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
  • Device is not flagged as lost or stolen
  • For a subsidized device with a Device Balance, if it has been active on the TELUS network for a minimum of 90 days

For a device purchased outright or without an outstanding Device Balance, no restrictions (the device can be unlocked immediately by paying the applicable fee)

 

Account eligibility:

 

  • For postpaid accounts, the account is active
  • For prepaid accounts, there is a credit balance available to cover the unlocking fee
  • Your account is associated with the device to be unlocked (TELUS only unlocks the devices upon the customer’s own request)

 

How to unlock your device:


To unlock your device, you need to Contact us


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