You will need to be a Telus customer with an active account.
http://www.telus.com/en/bc/support/article/unlock-mobile-device
To be eligible to have your subsidized device unlocked, your current device must have been active on the TELUS network for a minimum of 90 days. There is a one-time fee for unlocking.
If you have purchased your phone outright or do not have an outstanding device balance, you can pay a one-time fee to immediately unlock your device.
Eligibility:
Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.
Device eligibility:
- Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
- Device is not flagged as lost or stolen
- For a subsidized device with a Device Balance, if it has been active on the TELUS network for a minimum of 90 days
For a device purchased outright or without an outstanding Device Balance, no restrictions (the device can be unlocked immediately by paying the applicable fee)
Account eligibility:
- For postpaid accounts, the account is active
- For prepaid accounts, there is a credit balance available to cover the unlocking fee
- Your account is associated with the device to be unlocked (TELUS only unlocks the devices upon the customer’s own request)
How to unlock your device:
To unlock your device, you need to Contact us
