Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnected and I never got the promised callback in case of disconnection.
Anyways, here are the details, would really appreciate any advice on this:
1. Recent phone activation (iPhone 14), ported over from Freedom (where texting was working fine, but calling was failing) and, amusingly, after porting, calling and data are working fine with Telus, but I cannot send or receive texts.
2. I have tried all the recommended steps from Telus, i.e., power cycling, resetting network, etc.
3. My account in the web app correctly identifies my plan (prepaid talk and text 100 with a data bonus for a year) but in the Telus app on my phone, it just indicates "prepaid basics"
4. RCS Messaging and iMessage are stuck on "waiting for activation" and "verifying", respectively. Toggling settings and turning various options on and off (i.e. iMessage, MMS, etc) have not resolved anything.
I understand the RCS issue might be a carrier issue? Otherwise, I am totally at a loss for what to try text. Like I mentioned, calling support has been frustrating and time consuming (wait times, sheesh!) and unsuccessful. Can I visit a Mobility store for help, or do I incur charges for that?
Anyways, thanks very much to anyone who has some ideas!
Brad
