Forum Discussion
Terrible Customer Service and billing errors
Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were...
TELUS_Support
Official Support Team
Official Support TeamHey madivan7 - Since bills print once a month, unfortunately you have to wait a month for changes to take effect. Please check your inbox for a reply from us
This would’ve technically been our first bill. The credit had been applied initially after speaking to someone on the phone but the balance reappeared once the activation fee was removed. It now shows I am being charged a late fee.
- TELUS_Support
madivan7 We can take a look at your bill if you send us a private message
Having to respond here because I have been limited to sending a single response through private message. Was told the account has been checked and the balance is zero. I took this picture like one minute ago.
