This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
I talked with Telus support and they told me they only support VOLTE for Telus Note 8.
It basically means that if you purchase Note 8 from samsung, VOLTE simply does not work on Telus due to their weird grey market policy which is not mentioned anywhere in Telus homepage.
Hey Telus please support VOLTE for other Note 8 devices which were not purchased from Telus.
I am feeling cheated as I expected it works on Telus.
Think twice Telus
Solved! Go to Solution.
You'll run into this issue when going to any cell provider with an unlocked device. Not just Telus and not just Canada.
You don't see my point.
Telus does not mention this on this pages. If I knew this, I would not post message like now.
They should mention that stupid grey market policy on their page clearly so that people understands what to expect if they purchase phone outside of Telus.
Anyway I am disappointed
I have an unlocked iPhone 6+ purchased from Apple that works on VoLTE with Telus, and an unlocked iPhone 7+ purchased from Apple that works on VoLTE with Rogers. I understand that in some instances, there is an issue, but it is not all of the carriers and not all of the phone.
Just to let you know that you can change the CSC (Carrier Selection Code) for Samsung phones. Basically what it will do is make it so that it runs the official carrier version of the software for the specified intended region. Example: If you buy a Samsung Galaxy Note 8/S8/S8+ in Canada and then get it unlocked, you can then change the software so that it matches any Canadian carrier.
I can confirm this works as I have done this with the following Samsung devices over the years: S4, Note 4, S6 Edge, S7 Edge, S8 plus, A5 (2017).
Please note that when you change the CSC, it will wipe your device and reset it to factory defaults based on the carrier you selected. So make sure you backup all your data before you change the carrier code.
To change the carrier code on your UNLOCKED Samsung Galaxy Note 8:
- Open the dialer app (phone)
- Dial *#06# (make sure you note this 15 digit number and write it down)
- Then dial *#272*IMEI# (where it says "IMEI" is where you need to enter your 15 digit IMEI number)
- You will see a carrier selection screen with codes
- Select the "TLS" code and then select "install" to program your phone with the Telus Samsung Galaxy Note 8 factory image
- You will then need to go through the setup process again
- If you made a backup, once you set it up you can restore your data
VoLTE will now work with Telus as the system will now think it is a Telus phone. Just go into your settings to ensure the VoLTE option is selected.
Feel free to reply if you have any questions.
I can also confirm that my unlocked Note 8, which I purchased from the Samsung Store, remains connected to LTE when I make a call on Telus. I believe the Telus CRC software automatically was selected when I placed the Telus SIM card inside the phone.
Telus support would honestly be better if it didn't exist. Have you had any firmware updates that may have broken something? HD Voice only works when the person you are calling also has an HD Voice compatible device.
Telus' website even states there will be no VoLTE supported on devices not purchased from them. What do you expect the support people do to? The major carriers in Canada (Telus, Rogers, Bell etc) all have a similar policy for devices not purchased through them. It's all based on the devices IMEI #.
Note: Most newer devices will be VoLTE enabled as they become available. Devices not purchased from TELUS will not be VoLTE enabled at this time.
And again, I have iphone 6 plus devices, purchased from Apple (unlocked and originally on Rogers) that work with VoLTE on Telus. If they were blocking IMEI's from non-Telus phones, why would it be just android?
Finally, for what purpose would they block non-Telus IMEI's? I have a phone. I make calls. The SIM card authenticates me. It makes no sense from a security perspective to block phones from making VoLTE calls specifically and allow them to make 3G calls.
Maybe it needs to be escalated past tier II.