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Stuck in a loop trying to port in, please help

Telvic
Neighbour

 I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier, the assistant tells me to call 1-855-251-2601 but that number is no longer in service directs me back to a virtual assistant number. 

I can't find any place from my web account sitting to do the port, which would be Ideal if possible.

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Have you followed the steps here

NFtoBC
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TELUS_Support
Official Support Team
Official Support Team

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