Hi @Brk14,
Disney+ is available on the Stream+ Basic, and or Stream+ Premium options which were launched early 2024. To answer your question accurately, we first need to know which version of Stream+ you have.
Here are the versions and what streaming services are included with each. Once you confirm which version you have and notice one of the streaming services is not yet working, all you need to do is activate or link it within your TELUS Online Account (using the web browser)
Versions
The original Stream+ includes:
- Netflix
- Apple TV+
- Discovery+
- TELUS Films and Series
Stream+ Basic includes:
- Netflix Standard w/ ads
- Disney+ Standard w/ ads
- Amazon Prime
- TELUS Films & Series
Stream+ Premium Includes:
- Netflix Premium
- Disney+ Premium
- Amazon Prime
- TELUS Films & Series
How to Activate / Link Existing streaming services within the scope of your Stream+ package.
Once Stream+ is added to your account, a welcome email will be sent to you. In this email contains instructions and a link to either activate or link and exiting streaming service. If you cant find this email, you can also activate/link services from your TELUS Online Account (using your web browser, not the app at this current time).
- Log in to My TELUS
- Select the Plans & Devices tab
- On the Plans & Devices page, select the Services tab to see your new Stream+ service
- Select Activate for Netflix or discovery+
- You will be taken to the streaming service’s landing page to activate or link your account
- Follow the account setup instructions
- Repeat steps 4-6 to activate the other streaming service (if needed)
- Once completed, select Start streaming and enjoy the benefits of Stream+
It may take up to 24 hours for the Activate button on the Services tab to change to Start streaming.
Source: https://www.telus.com/en/business/support/article/add-manage-streaming-services
What is the difference between Activating & Linking an account?
Activating is when you do not have an existing subscription to Netflix, Apple TV+, Discovery+, or Disney+.
Linking is when you do have an existing subscription to Netflix, Apple TV+, Discovery+, or Disney+.
For example, If you paid for Netflix prior to getting Stream+, you will want to link your Netflix account to TELUS, so Netflix will stop billing you separately.
I hope this helps 🙂
TELUS Employee & Neighbourhood Volunteer
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