Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back...
Hi Telus Support,
Unfortunately, I have not received any support for my Disney+ activation issue. I believe there is no solution to it. However, I am also not able to cancel the subscription and/or delete my credit card information. That may be a consumer concern.
TELUS_Support
Official Support Team
Official Support TeamHi there, did you receive a call back from someone yet? If not, send us a private message.
Hello,
No, I have not received a single call-back. I had also, over the past 2 weeks talked to 3 people in sales and 2 in tech support (when I called in), and they had no solution for me. So, I would need to speak to someone who really understands the interface and back end. And/or the escalation team. Thank you.
Hello,
I have sent private messages, but you see this one too, no? (and you respond here as well instead of sending me private messages)....I understand.
I have now received the following email (see below). I honestly do not know what to do anymore. I am trying to be very clear with my description, but we are going back to square one each time. As I said before, I can provide all the evidence of what is shown in my account.
Also, how should I forward the information? It is a do not reply email address. I can provide all the screenshots etc.
I look forward to hearing back from you.
Thank you,
Thank you for submitting your inquiry.
We have reviewed your issue and upon investigation there is no active subscription service on your account.
We have searched by name, phone numbers, email address, account #. If you have the account number the Stream+ subscription shows on your records, please forward the information to us.Sincerely,
Your TELUS team
- TELUS_Support
Thanks, can you send us a private message?
