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Resident
Why is Telus plans so expensive why do they keep lying about premium device plans. Stop the BS please offer plans that include data. Example 70 should get you Unlimited nationwide calling etc plus 2gb of data.

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TELUS Employee
TELUS Employee

Because we offer premium coverage and speeds. If you want pricing of $70 for 2gb there are companies that offer that, however you will have poor coverage, poor speeds and your data will be throttled. Their phones may be limited availability as well. If you want access to the high end phones, fastest speeds, coverage and best in class service, then we have varied tiers in pricing for our customers such as prepaid, bring your own device, smartphones, premium and premium plus pricing. We don't charge activation fees likes some of our competitors, we have free learning centers so you can learn your devices, we offer this cool Telus Neighbourhood where Telus employees can come on their own time to try and answer your inquiries and other customers can chime in, we offer extra warranty and apple care monthly, international data blocks, timely data notifications, trade in programs, and bundling with our TV and internet. If we seem expensive compared to the advertisements you see on tv for American providers that's because Canada has 30 million people and the same land mass as the US. The US as 330 million people. We have 300 million less customers to pay for maintenance and building of cell towers and we have much faster and stronger service than the US. 

Mobility Client Care Rep

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Highlighted
Most Helpful
TELUS Employee
TELUS Employee

Because we offer premium coverage and speeds. If you want pricing of $70 for 2gb there are companies that offer that, however you will have poor coverage, poor speeds and your data will be throttled. Their phones may be limited availability as well. If you want access to the high end phones, fastest speeds, coverage and best in class service, then we have varied tiers in pricing for our customers such as prepaid, bring your own device, smartphones, premium and premium plus pricing. We don't charge activation fees likes some of our competitors, we have free learning centers so you can learn your devices, we offer this cool Telus Neighbourhood where Telus employees can come on their own time to try and answer your inquiries and other customers can chime in, we offer extra warranty and apple care monthly, international data blocks, timely data notifications, trade in programs, and bundling with our TV and internet. If we seem expensive compared to the advertisements you see on tv for American providers that's because Canada has 30 million people and the same land mass as the US. The US as 330 million people. We have 300 million less customers to pay for maintenance and building of cell towers and we have much faster and stronger service than the US. 

Mobility Client Care Rep

View solution in original post