12-18-2017 09:33 PM
Solved! Go to Solution.
12-19-2017 10:00 AM
12-18-2017 09:39 PM - edited 12-18-2017 09:43 PM
Telus should have a fix out for that issue soon. In the meantime your hotspot providing phone.
Go to Settings>Cellular>Cellular Data options>Cellular Data Network
Set APN to sp.telus.com (a reboot maybe needed, generally you don’t need to for settings to take effect)
Assuming you have an iPhone.
12-18-2017 09:44 PM
12-18-2017 09:47 PM
12-18-2017 10:02 PM
12-19-2017 10:00 AM
12-20-2017 12:25 AM
Yeah, but the lineup even with chat to get someone is 100+plus deep.
12-20-2017 08:37 AM
Changing the setting to sp.telus.com on my iPhone worked as well (required a phone re-start). Thanks for the tip WestCoasterBC.
12-20-2017 10:16 PM
12-22-2017 08:13 PM
I just fixed this by going through the phone support line. I didn't have to make any changes on my phone, they just did something on their end. The only thing the support guy told me is that phones on this plan were not properly "provisioned" for the network. He also mentioned that they'll be deploying a fix that will get this resolved for all users at the end of this month.
After whatever it is they did, I just had to restart my phone to have my hotspot working again.
12-23-2017 10:00 AM
I changed my setting back to isp.telus.com and the hotspot continues to work. Maybe Telus has fixed the provisioning problem on their end.
12-24-2017 12:54 AM
05-22-2018 11:36 AM - edited 05-22-2018 11:40 AM
I am having trouble connecting to my newer win 10 laptops mobile hotspot , The phone connects but no internet signal is present same as OP.
I am going to study up on it today in hopes of resolving it myself , if Im not able to fix will phone customer support.
My guess is its a win 10 firewall issue or the routers security
05-22-2018 01:42 PM
The way you have your post worded it sounds like you're trying to use your Windows 10 laptop as the mobile hotspot. If that is the case, you are having a different issue than OP was, and technical support will not be able to help you with that.
If your Windows laptop is connected to the router wirelessly, that will be your problem. It won't be able to share a wireless connection that way. You only will have one connection and it'll either be from laptop > router, or laptop > phone but not both. If your laptop was connected using ethernet, that will free up the wifi connection for the phone to use. Has nothing to do with the router or firewall.
12-19-2017 03:03 AM