09-29-2018 12:09 PM
Solved! Go to Solution.
09-29-2018 12:35 PM
A web search on the term “why does cellphone not ring when called” returns lots of answers. Based on your description, it might be a bad SIM, or could be a network issue. I suggest noting times and locations where this happens, and contacting tech service at Telus for further assessment. However, before taking that step, make sure ‘Do Not Disturb’ is not set.
09-29-2018 12:12 PM
09-29-2018 12:35 PM
A web search on the term “why does cellphone not ring when called” returns lots of answers. Based on your description, it might be a bad SIM, or could be a network issue. I suggest noting times and locations where this happens, and contacting tech service at Telus for further assessment. However, before taking that step, make sure ‘Do Not Disturb’ is not set.
09-30-2018 06:09 AM
Can you get to a corporate store to let somebody look at the phone and actually see what's happening? Sometimes that's the best thing.