06-07-2014 08:08 PM
06-08-2014 12:35 PM
Hi there, can you please let us know what device model you have?
06-13-2014 03:58 PM
Are you still having the issue?
In a case like this the first thing I would do is completely power off the device for a few seconds and let it start up again fresh.
07-28-2014 03:01 AM
750.00 purched 20 days in service with you and I can't do anything what the f--- it's a 750.00???? I don't want to pay anything else, I am paying as we speak. I am so frustrated😂😂😂I'ms sending email. this as been 3 days and not getting my SMART phone to work because a sims card I really need to be connected! I haven home phone and now no cell phone? I am waiting for a medical for a kidney transplant and I thought a cell phone would be perfect for me. To carry my life chance with me always thats perfect.....Like I said I have no home phone I purchased this phone for that reason...........WHAT DO I DO NOW???????
This purchase has been a nightmare.
Samsung galaxy 5s (No sim working after 21 day of purchase.
Ms Newton cell that doesn't work is 18195983509.
07-28-2014 09:23 AM
You will need to contact Telus directly, either through the location where you purchased your phone, or as described here. The members of this community are unable to provide tech support.
07-28-2014 09:52 AM
Hi 013princess013, you should normally have a 30 days exchange period in case of a defective new hardware, the best thing for you would be to bring it back to the store and replace it. Stay in the store until your new phone is working properly. The S5 is a good hardware but don't take any chances, let the TELUS people look into your phone.