I am writing as a frustrated and loyal TELUS customer regarding a $280 charge applied to my account for alleged damage to a Bring-it-Back device I returned. This charge is unwarranted, as the device was in perfect condition when I shipped it back. It...
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus?
How do I get through to speak with a human to discuss the query I have concerning my Telus billing? I do not need an AI rep to text me instructions on how to read nor do I need it to read the bill to me. I wish to have questions about my billing answ...
Just recently upgrade my cell and Apple Watch. All information from old phone to new phone was transferred using eSIM. Been trying to pair phone and Apple Watch but for some reason, watch isn’t syncing to cell phone plan using the unlimited $10 servi...
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
$50 reconnection charge??? Service doesn't exist unless you're making a payment. The AI chat bot has been no helpI can't do this anymore...I am starving myself to get by. I'm late on my bills because I didn't have the money. What is this obsession wi...
I am looking to change a rate plan while I am under a 2 year contract (with a device). I spoke to one of the customer support person on the chat and they said it can be done without changing the contract. I later called to get this changed and suppor...
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device received the accessories.
I got a notification saying my sim had been de-registered on the network. And also on my work phone which is also telus. There is no outtages posted.. getting through to a telus agent via the chat option seems impossible. Anyone have any ideas?
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