Legitimacy of this number

[itsjustpalmtree]

Good evening,

I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month for 120GB of 5G data, along with U.S. and Canadian calling. I asked for a callback later that day and again later that week as I was interested in potentially switching from Rogers.

The representative called me back from what appeared to be an official number, but I’m feeling a bit wary because people on the internet have mentioned this could be a scam. I want to know if there are ways to verify the legitimacy of the offer when I talk to her tomorrow. For example, should I ask for an employee ID or reference number?

I’ve read that some companies consider it against protocol to provide certain information, and representatives might hang up if you ask for it—but I could be wrong.

Let me know if I’m being too skeptical. Honestly, it’s better to be safe than sorry when handing over personal information.

[jackrabbit000]

+1 866-558-4146 Is a legit Koodo (Telus) number.  

[TELUS_Support]

This is not an offer we have heard of at Telus. Based on your description, the call you received appears to be a scam. Telus takes customer security very seriously, and we want to assure you of the following:

• We will never ask for personal information such as passwords or credit card details over the phone.
• Telus representatives will always call from an identifiable 1-800 number with clear Caller ID as "Telus."
• We do not call from blocked or unknown numbers, nor do we make calls at odd hours.

If you suspect a call is fraudulent, we recommend you:

• Do not provide any personal information.
• Hang up immediately.

More info can be found here: https://www.telus.com/en/about/security/phishing-spam?intcmp=tcom_about_security_cont_phishing-spam

[itsjustpalmtree]

OK they called back on the main line which is the number that ends in 2273 and the colour ID is based off Telus mobilty 

[itsjustpalmtree]

this is the number that they called me back on

[TELUS_Support]

That is the direct number for our Mobility team, but vigilance is key as numbers can also be spoofed. Best practice is to adhere to the tips we listed, and reach out to our team yourself to inquire about promotions/offers.

[itsjustpalmtree]

I guess I didn’t explain my case very well. The plan wasn’t $35 upfront. But it started at 45 and I use the family discount because I need three lines. And one was being put on hold. So I believe seven dollars a month for six months and it was 120 gigs unsharable it was the essential plan from the website. AnyWho. So the agent won’t ask. Information on. The phone, but would they be transferred to a dedicated line? To give information or would be done online via email. And is there a way to do it in the Telus app to finalize plan details?

[TELUS_Support · Accepted solution]

This is not an offer we are aware of. Did you call Telus directly? We won't ask you to complete anything via email or links. Did you get their name and employee number?

[itsjustpalmtree]

No, I got their name And where they’re from And I called back via Telus Main line the one ending in 2273 And I verified with the representative and they reassured me. This person does exist